Terms of Service
The terms under which Aussie Hotel Booking arranges accommodation, dining, transfers and experiences on the Gold Coast. Written to be read, not just linked.
In brief
By sending a booking request you agree to these terms. They exist so that what we promise in writing is what happens on the day.
The service we provide
We act as a reservations desk: we take your request, confirm availability and price with the provider in writing, and coordinate the arrangement. The contract for the room, meal, transfer or ticket is between you and the provider.
Quotes and confirmations
Every request is answered with a written offer that states the room or service, the rate, inclusions and the cancellation terms. A booking exists only when you accept that offer and pay the stated deposit or full amount.
Quotes are valid for the period stated in the offer, typically forty-eight hours for standard dates and less for event nights.
Payment
Payment is by secure link to the provider or processor named in your offer. We never ask for card details by email or phone message. Deposits and balances are stated in the offer before you pay anything.
Changes and cancellations
Cancellation and amendment terms follow the provider's rules as stated in your offer. Most room rates allow free cancellation until seventy-two hours before arrival; event weekends and packages can be stricter. Our Refunds page explains the mechanics.
Your responsibilities
You are responsible for accurate details in your request: names as they appear on photo ID, correct dates, flight numbers and party size. Casino entry requires guests to be over 18 with valid photo identification.
Hotel rules and conduct
Guests follow the house rules of the venue: check-in and checkout times, dress codes on the floor and in dining venues, noise expectations in the tower, and the resort's conduct policies. Breaches are handled by the venue under its own terms.
Liability
We are responsible for the accuracy of the arrangements we confirm in writing. We are not liable for the acts or omissions of independent providers, for events outside our control, or for losses that were not reasonably foreseeable.
Contact and disputes
Disputes are best solved early and in writing. Email [email protected] with your booking reference; unresolved matters follow the governing law set out on our Legal page.
Ask the desk
A term you want clarified before booking is an email we are happy to answer.
Related documents
Privacy Policy
How we collect and handle personal data.
Legal & GDPR
European data rights and our legal basis.
Terms of Service
The terms your booking is made under.
Cookie Policy
What we store in your browser and why.
Refunds & Cancellations
How cancellations and refunds work.
Ready to plan the stay?
The paperwork is done here. The suites, dinners and shows are one request away.