Privacy Policy
How Aussie Hotel Booking collects, uses and protects the personal details you share when you ask us to arrange a stay, a table or a transfer on the Gold Coast.
In brief
We collect only the details needed to make and manage your reservations: name, contact details, travel dates and preferences. We never sell personal data, and we share it only with the venues and providers required to fulfil your booking.
What we collect
When you send a booking request or use the contact form we collect your name, email address, phone number, travel dates, party size and any preferences or notes you include. If you ask us to arrange membership, transfers or event tickets, we collect the extra fields those services require, such as flight numbers or dietary notes.
When you browse the site we collect standard technical data: IP address, browser type, pages visited and the cookie preferences you set. See the Cookie Policy for detail.
How we use it
Your details exist to make your booking happen. We use them to contact hotels, restaurants, transfer operators and event venues on your behalf, to confirm arrangements in writing, and to reach you if something in the itinerary changes.
With your consent we may also send seasonal offers or presale notices. Every such email carries an unsubscribe that works in one click.
Who we share it with
We share only what each provider needs: the hotel gets your name and dates, the transfer company gets your flight and phone number, the restaurant gets your dietary notes. We do not sell, rent or trade personal data to anyone.
- The Star Gold Coast and The Darling for room and venue bookings
- Licensed transfer and charter operators for transport legs
- Payment processors when you pay a deposit or balance
How long we keep it
Booking records are kept for seven years to satisfy Australian tax and record-keeping rules. Enquiry details that never become a booking are deleted after twelve months. You can ask us to delete your details sooner by writing to us.
Your rights
You may ask at any time what data we hold about you, request a correction, or ask for deletion where the law allows. Requests go to [email protected] and are answered within thirty days.
If you are in the EU or UK, additional rights under GDPR apply to you. These are set out on our Legal & GDPR page.
Security
Booking data is stored on encrypted systems with access limited to the reservations team. Payment details go directly to the payment processor and are never stored on our servers.
Cookies and tracking
We use a small number of cookies for site function and anonymised traffic statistics. The cookie banner on the homepage lets you accept or decline. Full detail is on the Cookie Policy page.
Changes to this policy
If this policy changes, the updated version is posted on this page with a new date. Material changes are also flagged to guests with pending bookings.
Ask the desk
Questions about your data or this policy are answered by the same people who handle your booking.
Related documents
Privacy Policy
How we collect and handle personal data.
Legal & GDPR
European data rights and our legal basis.
Terms of Service
The terms your booking is made under.
Cookie Policy
What we store in your browser and why.
Refunds & Cancellations
How cancellations and refunds work.
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