Frequently asked questions
The questions guests actually ask before booking a casino stay, answered the way the desk would answer them.
Suites and reservations
The mechanics of getting a room, a table or a ticket through the desk.
Two to four weeks covers most stays. For show weekends, school holidays and New Year, book six weeks out at minimum; the high floors and ocean corners go first.
We confirm real availability and quote against it, but we do not hold rooms informally. The written offer carries a response window, usually 24 to 48 hours, inside which the quoted rate stands.
No fee on standard arrangements: rooms, dining, spa, tickets, transfers. Multi-element event planning carries a quoted planning fee agreed before work starts.
Our bookings carry the arrival transfer, minibar credit and late checkout where the stay allows it. The offer itemises every inclusion so nothing is assumed.
Yes, and it is worth doing early. Ocean corners and the highest floors are the first requests we log; the desk confirms what is actually possible for your dates in writing.
Casino and salon questions
What to expect on the gaming floor and above it.
None. The floor runs learn-to-play tables at quiet hours, and dealers explain the games at the table. Bring photo ID; smart casual dress is the working rule after 6pm.
Salon access goes through a host review based on your play level and history. We arrange the introduction, confirm hours and table minimums in writing, and pair the salon time with your suite if you want the full arrangement.
Main floor minimums typically run AU$15 to AU$50 depending on the table and the hour. Salon minimums are higher and confirmed per session; the written offer names them.
The hotel, restaurants, pool and theatre welcome families. The gaming floor and salons are 18+, with their own entrances, so a family stay and a gaming stay do not cross unless you want them to.
Smart casual after 6pm on the floor and in the signature restaurants. The salons and the cigar terrace run a stricter code; we confirm the specifics for your booking so there are no surprises at the door.
Payments and cancellations
How the desk handles deposits, changes and cancellations.
Every booking is confirmed in writing, then paid by secure link. We never ask for card details by email or message, and we never change payment details mid-booking; if anything changes, we call you on the number on file first.
Usually the first night for room bookings and full prepayment for show packages. Multi-element events run on a staged schedule stated in the offer.
It varies by element. Most rooms carry 48-hour flexibility; show tickets and charters are stricter. The offer states the terms per line item, not in fine print at the bottom.
Usually yes within the cancellation window, subject to availability on the new dates. Send one message and the desk re-quotes the stay rather than making you rebook from scratch.
Getting there and settling in
Transfers, check-in and the first hour of the stay.
Gold Coast (OOL) is 25 minutes south; Brisbane (BNE) is about 80 minutes north. Both are covered by our sedan transfers, and BNE has the helicopter option to the rooftop pad.
Valet and self-parking both operate under the complex. Members park free from the first night, which is one more reason we set the card up before you arrive.
Check-in from 3pm, checkout by 11am. Our bookings carry late checkout where the stay allows, and early arrival is handled by the desk rather than left to chance at the lobby.
Yes. Champagne on ice, specific minibar requests, flowers, a crib, blackout checks: the requests go into the room sheet before you land, not after you complain.
Events, groups and gifting
For the stays that involve more than two suitcases.
Yes: ceremonies on the lawn or a private terrace, receptions in the ballroom or the signature dining room. One planner coordinates the venue, catering, AV and the room block for guests.
Room blocks of ten or more typically take 15% off quoted rates, with a named allocation and a single invoice. The block terms, including release dates, are stated in the offer.
Yes: suite nights, the spa ritual, show packages and custom amounts. Twelve-month validity, transferable, delivered digitally or in a presentation box.
Quietly, yes: proposals on the terrace, in-room setups, a table with a view kept aside. Tell us the occasion in the brief and the rest stays between us and the floor.
Still wondering something?
The desk answers messages daily, including the odd questions.
Ask Us Directly