Refunds and cancellations
How cancellations, amendments and refunds work for bookings made through Aussie Hotel Booking, and the timelines that apply to each.
In brief
The rule underneath everything: your written offer states the cancellation terms for your booking, and that document is the one that counts. This page explains the standard patterns.
Room cancellations
Most room and suite rates allow free cancellation until seventy-two hours before the arrival date. Inside that window the first night is charged; no-shows are charged in full. Event weekends and New Year carry stricter terms, which are stated in your offer.
Dining, spa and activity cancellations
Restaurant and spa reservations can be moved or cancelled free of charge up to twenty-four hours ahead. Charter and transfer bookings allow forty-eight hours; the helicopter leg converts to a car if weather cancels the flight.
Event and show tickets
Tickets are generally non-refundable once issued. If a performance is cancelled by the venue, face value is refunded in full. Packages including tickets are rebooked to the new date or refunded, your choice.
How to cancel
Email [email protected] or call +61 7 5592 8100 with your booking reference. The timestamp on your message is what counts for the cancellation window.
Refund timelines
Approved refunds are processed to the original payment method within five to ten business days, depending on your bank. You receive written confirmation when the refund is released.
Amendments
Date changes are treated as a rebooking: we release the original arrangement and confirm the new dates at the rate that applies then. Inside the free-cancellation window this costs nothing.
Force majeure
Where events outside anyone's control make a booking impossible (severe weather, venue closure, government direction), we work with the provider on a refund or credit and keep you informed in writing throughout.
Disputes
If you believe a cancellation was applied incorrectly, write to us with your booking reference and we will review it against the terms in your offer. The Terms of Service and Legal page set out the governing framework.
Ask the desk
Cancellation and refund questions are answered fastest with your booking reference in the subject line.
Related documents
Privacy Policy
How we collect and handle personal data.
Legal & GDPR
European data rights and our legal basis.
Terms of Service
The terms your booking is made under.
Cookie Policy
What we store in your browser and why.
Refunds & Cancellations
How cancellations and refunds work.
Ready to plan the stay?
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